Flexible processes and friendly staff quickly respond to the specific needs of your business.
Years of experience and elastic staffing means we can handle the growth of your company.
Encore connects seamlessly with most major shopping carts like Shopify, Magento, and others.
Leverage our team of order fulfillment experts to improve and scale your ecommerce business.
7 Million
orders successfully shipped
350K
feet of warehouse space
2-Day
Shipping Across the US
10%
Bottom Line Savings
99.99%
Item Accuracy
Encore provides a full range of 3PL fulfillment services for growing E-commerce brands. From warehousing and inventory management, pick and pack order fulfillment, shipping optimization, to wholesale and mass retail distribution; we are your outsourced warehouse partner that becomes an extension of your team and brand. Through the entire lifecycle of the order fulfillment process, we serve your products and brand like it is our own.
The core of our business is warehousing and inventory management. Through our detailed inventory processes and advanced software, we track your inventory through the full lifecycle in the warehouse. Receiving is initiated via UPC scanning inbound products to ensure accuracy. Inventory receiving is reconciled against expected inbounds to make sure the correct quantities have been delivered. All inventory management transactions from receiving, transfers, moves, picking, and packing are recorded in our software.
Encore’s pick and pack order fulfillment is the driving force of our services. Through our advanced software and robust processes, we provide improved efficiency, scale, and piece of mind for our clients. The process starts at receiving, were we optimize pick and pack fulfillment through product slotting. For picking, our software uses advanced logic to batch and route orders through the warehouse in the most efficient method possible.
Shipping optimization is one of the most overlooked aspects of order fulfillment. Encore optimizes shipping through three methods: transparent pricing, true rate shopping, and 2-Day nationwide delivery program. We bundle our rates to get the most economical shipping rates possible for our clients through FedEx, UPS, and USPS. At the same time, we provide transparent, up front pricing on the shipping rates. Next, our software uses a true rate shop to make sure that the cheapest shipping method between carriers is used for every single shipment. Finally, we offer a 2-Day nationwide Express program for customers that need faster delivery times for their customers.
How to execute wholesale and Mass Retail Distribution can be complicated and costly if mistakes are made. We have extensive knowledge of wholesale and Mass Retail Distribution that reduces errors and helps to eliminate chargebacks. Our expertise and processes allow us to efficiently process both pick pack order fulfillment and wholesale and mass retail distribution within the same facilities. This allows our clients to realize efficiencies through reduced space footprint and simplified operations by routing inventory to one facility and working with one team for all processes.
End-to-End Fulfillment
Encore's End-to-End 3PL fulfillment process insures that nothing is missed when fulfilling our clients' orders.
Encore is a full service order fulfillment company that takes a holistic approach to serving our clients. We believe first and foremost, that onsite customer support is key to serving our clients well. From there, we leverage our expertise and efficiencies to produce low cost shipping and reasonable fulfillment rates while not compromising service. Our flexible, customized solutions means that one size does not have to fit all. Finally, our integration network and shipping solutions allows ease of fulfillment and brand expansion across platforms and countries.
At Encore, the 3PL Order Fulfillment process is not just receiving, picking, packing, and shipping but all of those services combined while still delivering each client’s brand expectations. Each of the services above has to work flawlessly so that we can deliver the experience that our clients and their customers expect. For an added touch, branded customization allows our clients to customize the delivery and unboxing experience. This includes utilizing branded boxes, branded tape, custom marketing inserts, and more.
Shipping fees can make or break an ecommerce business. From that understanding, we spend a great deal of time and resources on making sure that our shipping rates are as low as possible by leveraging our shipping spend. We work with our clients to help them understand their shipping settings and offerings on their websites. We true rate shop every order, to make sure that the cheapest service is used for each shipment while delivering on time.
Combined with our low-cost shipping are reasonable order fulfillment pick and pack fees. We leverage our experience and utilize our software to increase efficiency when processing orders. This increased efficiency allows us to quickly process orders and reduce labor, which we pass down to our clients.
We understand that not all businesses are the same. One size does not fit all. While we do have some set standards that we ask all clients to follow (inbound procedures, product UPCs, etc.) flexibility is a big part of our customer service. We offer customized solutions depending on the needs of our clients.
Our software directly connects with all of the major ecommerce platforms. Additionally, through a third party software, we can connect most platforms where a direct connection is not available. For added flexibility, we can support API and EDI custom integrations if needed. This full integration suite allows to seamlessly integrate with our clients while minimizing any manual entry.
Encore’s reliable services, integration network, and shipping options allows our clients the ability to grow and scale as needed. If a client is adding a new website, marketplace, or EDI connection, Encore’s integration network helps to quickly enable the connection. If a client wants to expand internationally, Encore can support that through either a direct integration with a new marketplace, by adding a new shipping service, or both.