Frequently Asked Questions (FAQs)

What does Encore Fulfillment do?

Encore Fulfillment is a logistics and warehousing company based in Oklahoma City. We manage everything from inventory to shipping using industry-best software routing. With our high-touch approach and exceptional documentation standards, we work as a seamless extension of your brand while maintaining strict vendor compliance requirements.

What services does Encore Fulfillment provide?

Our six core services at Encore Fulfillment include:

E-commerce shipping for online sellers of all sizes
Wholesale fulfillment for handling large orders for online wholesalers and retail chains
Subscription box fulfillment to ensure precise product curation and timely delivery
Pick and pack service using advanced routing software for batch processing and accuracy
2-day shipping to meet tight delivery deadlines nationwide‍
Crowdfunding to help deliver campaign rewards seamlessly to backers

Why should I use Encore Fulfillment’s third-party logistics (3PL) services?

We can optimize your shipping operation by providing transparent pricing with bundled carrier rates; true rate shopping between FedEx, UPS, and USPS; and a nationwide 2-day shipping program. Your inventory will move from dock to shelf in 1 to 2 days thanks to our advanced warehouse routing system. We also maintain strict documentation standards and provide constant updates throughout the fulfillment process.

What are the benefits of using 3PL?

Professional 3PL services reduce warehouse overhead costs while providing established carrier relationships for better shipping rates. Advanced software increases order accuracy and processing speed and provides transparent tracking to enhance customer satisfaction. A 3PL company can adjust to your business’s growth and lend specialized expertise, saving you the effort of managing warehousing and shipping operations yourself.

What types of businesses should use 3PL services?

3PL services benefit small and large businesses, including e-commerce stores, cosmetics brands, pharmaceutical companies, apparel companies, manufacturers, and wholesalers. These solutions work particularly well for growing businesses handling direct-to-consumer orders or wholesale distribution. Companies experiencing increased order volumes or seeking professional logistics support without private warehouse investment are ideal candidates.

How do I choose the right 3PL provider?

Evaluate providers based on their industry experience, integration capabilities, and operational accuracy rates. Review their processing times, transparency, and ability to scale with your growth. Analyze their customer service approach and communication standards. Encore Fulfillment adheres to industry-best methods individually tailored for each business.

What is the difference between 3PL & 4PL?

A 3PL provider handles physical fulfillment operations, including warehousing, picking, packing, and shipping orders. They maintain direct control of inventory and fulfillment processes. A 4PL company, however, oversees entire supply chain operations, coordinating between multiple vendors and managing logistics strategy without handling physical fulfillment themselves.

What kind of packaging does Encore Fulfillment provide?

Encore Fulfillment offers both standard and custom packaging solutions to match your branding needs. From basic boxes to premium branded packages with custom inserts, we ensure your products are packed safely according to your specifications.

Are you able to ship hazardous goods?

Yes, we handle limited HAZMAT shipping through our established carrier partnerships with UPS, FedEx, and USPS. Our trained team manages various hazardous materials following carrier-specific requirements. We maintain proper documentation and packaging protocols while ensuring the timely shipping of hazardous items.

How long does the receiving process take?

Our advanced warehouse routing system enables processing and slotting of your inventory within 1 to 2 days of arrival. Your products become available for shipping as soon as they are received and processed, ensuring quick turnaround.

How can a 3PL improve customer experience?

Encore Fulfillment's integrated system provides real-time inventory tracking and order updates that keep customers informed. We maintain 99.9% order fulfillment accuracy through UPC scanning and rigorous quality control measures. Our 2-day shipping capabilities and efficient returns processing help to enhance customer experience and build brand loyalty.

Where are Encore Fulfillment’s warehouses located?

Our fulfillment centers are located in Oklahoma City, Oklahoma. This central location allows us to provide time-efficient, nationwide shipping and distribution services. From this location, we offer wholesale fulfillment, e-commerce shipping, pick and pack, and direct-to-consumer shipping.

Does Encore Fulfillment provide real-time inventory tracking?

Yes, our integrated system provides real-time order and inventory tracking. It enables businesses to monitor stock levels and returns and provides updates at every stage of an item's shipping journey. We use UPC scanning and advanced software to ensure accuracy and transparency for both businesses and consumers.

Does Encore Fulfillment ship internationally?

We specialize in domestic shipping only, offering 2-day shipping from our centralized location. Our advanced routing partnerships ensure fast, reliable delivery nationwide. We help businesses scale their U.S. operations through optimized shipping solutions.

Which shipping carriers does Encore Fulfillment partner with?

We partner with UPS, FedEx, and USPS to ensure reliable delivery service. Our system automatically selects the most efficient carrier based on your specific shipping requirements and destination. We maintain high-touch quality control through UPC scanning and real-time tracking to achieve 99.9% shipping accuracy.

Which industries does Encore Fulfillment serve with its 3PL services?

We provide specialized fulfillment services across multiple industries, including e-commerce, apparel, sports equipment, cosmetics, supplements, books, and healthcare. Each sector receives a customized approach with strict attention to product-specific requirements. Our system adapts to various business models, from small businesses to large, established brands.

Can I visit Encore Fulfillment's warehouse?

We invite clients to visit our Oklahoma City facility and see our fulfillment operations firsthand. You can observe our high-touch picking, packing, and shipping processes and meet our team during your visit. Seeing how we operate can give you a better understanding of how our quality control measures and technology can benefit your operations.

Does Encore Fulfillment accept orders via email?

We receive orders through our integrated platform that connects with major e-commerce systems like Amazon, Shopify, and WooCommerce. Our team verifies order details, implements your handling requirements, and routes orders using UPC scanning.

How long will it take to integrate my store?

Most store integrations can be completed within a few hours, depending on the platform and requirements. Our IT team handles the entire process, from initial setup to testing, ensuring smooth data flow between systems.

What kind of API do you use?

Encore Fulfillment uses a REST API that connects directly with your e-commerce platform or business system. This enables automatic order syncing and real-time inventory and shipping updates. Our API works with many major e-commerce platforms, including Amazon, Shopify, Etsy, Walmart, WooCommerce, Magento, and BigCommerce.

How long does it take to transition to a 3PL?

The transition timeline can vary depending on your business size, number of products, system requirements, and current fulfillment setup. Our team will create a customized transition plan that includes system setup, inventory transfer, and thorough testing. We will work at your pace to ensure a smooth integration without disrupting your sales.

How does Encore Fulfillment process returns?

When we receive a return, our team checks the item's condition and either restocks or disposes of it. If the item is restocked, your inventory count will update automatically. We seamlessly handle the return process according to your predetermined brand guidelines.

What fulfillment software do you use?

Our warehouse system integrates with popular platforms like Shopify and Amazon. It manages your inventory, processes orders, and tracks shipments automatically. You can check stock levels, watch orders being filled, and track packages all on one simple dashboard.

Are there restrictions on what I can ship through Encore Fulfillment?

Although we work with many types of products, there are size and weight limits for our 2-Day shipping service. We also do not handle perishable goods or items that need to be refrigerated. Before integrating with your business, we will review your products to ensure we can ship them efficiently and safely.

How do you protect products and data?

Our warehouse is equipped with an advanced security system that monitors all activity to ensure your inventory is safe. We track every item's location during transit using barcode scanning. To keep your data secure, we use protected software that only authorized staff can access.

Do you offer custom packaging?

Yes, we handle custom boxes, inserts, and special packing requirements. When you transition to our 3PL services, we will take note of your packaging preferences and include them in your standard fulfillment process. Our team will keep your branded materials organized and ready for each order.

How do I view my order and inventory data?

Our online system gives you updates on all your products in real time. You can check stock levels, see which orders are being packed, and track shipments. You will also receive comprehensive reports analyzing trends in your inventory’s movement and shipping carrier performance.

Can we have products shipped directly from our supplier to Encore Fulfillment?

Yes, suppliers can send inventory straight to our warehouse. We will provide them with clear delivery instructions to make sure items are properly received and stocked.